EXPLORER KENYA TOURS & TRAVEL, TERMS AND CONDITIONS

PAYMENT, CANCELLATION & REFUND POLICY

All cancellations must be made in writing.

Booking terms:
To confirm your safari, we require a deposit of 40% of the total cost of the safari. The balance must be paid on arrival before you leave for your safari in cash or by card. If via bank transfer it must be paid 7 days before arrival. Deposit is payable either via bank transfer plus all bank transfer fees or credit card + 3.9% processing fees securely online. The online card payment is for Visa and Mastercard only. If payment is via credit card, we send you an email with a link to our secure online payment page. If via wire transfer, we will provide you with the details when you are ready to book. Please note for cash USD payments we only accept 2013 notes or newer. The notes must be clean with no tears, stamps or writings.  Please remember to include all the bank charges for your bank (OUR) and the intermediary bank transfer charges of $15 if your bank uses one for international transfers.
 
To pay by credit card, we need the following details to generate a payment link for you:
Name of the person paying:
His/her email address:
 
CANCELLATION POLICY
All cancellations must be made in writing. Medical related cancellations must be accompanied by respective paperwork on official doctor letter head signed, stamped and dated. Please note the accommodation cancellation charges are based on the total accommodation invoice and will be advised once the reservation has been cancelled and confirmed by the hotels. Also note each hotel has a different cancellation percentage depending on the number of days left before arrival. In case the deposit paid is less than the cancellation charges, guests will be required to top up the difference.
 
Ps: Currently there is no Ebola outbreak in Kenya and if this is used as the reason for cancellation, there is no leniency from the hotels. The full cancellation charges will apply as per the hotel contract rates, and the percentages will be advised accordingly.
 
Explorer Kenya Cancellation Charges:
A flat rate of $100 total will be charged at the time of cancellation. This fee will apply to all the safaris throughout the year irrespective of the number of days or season of travel.
 
Service & Transfer Fees:
A service fee of $25 per person is nonrefundable. All refunds are made via bank transfer and will incur an additional charge of US$ 25 bank transfer fee.
 
REFUND POLICY:
The amount to be refunded will be advised once all the cancellation charges have been deducted from the deposit paid. The refund will be made to the client’s bank account. Please note for the payment made by card, the 3.9% processing fee is non-refundable as it is charged directly by the bank.

ALTERATIONS TO TOURS

The right is reserved to change any route or arrangements should conditions necessitate to offer substitutes of equal value or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.

Complaints and Problems

We do our best to give you an enjoyable, trouble-free safari tour, but occasionally, even the best-laid plans can go wrong. In the event of a problem whilst your client is on a safari tour with us, please inform your tour planning manager via email, the lodge/ camp manager, and your tour driver/guide immediately. This gives us the opportunity to correct the issue on the spot so that it does not affect your safari. If the matter cannot be resolved immediately, please send details of your complaint to us in writing within 3 days of your return from your holiday. It is, therefore, a condition of this contract that you communicate any problem to the authority in question whilst on the tour. If you fail to follow this simple procedure, we cannot accept responsibility, as we have been deprived of the opportunity to investigate and rectify the problem on-site.

Insurance

It is a condition of booking that the sole responsibility lies with the guest to ensure that they procure the correct, comprehensive travel and medical insurance to cover themselves, as well as any dependents / traveling companions, for the duration of their trip to Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money, and goods. Explorer Kenya Tours & Travel Limited, including their representatives, employees, and agents, will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependents or traveling companions, with regards to, but not limited to, any of the above-mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.

Responsibility

Safari adventure travel in East Africa carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.

Bookings are accepted on the specific condition that Explorer Kenya Tours and Travel Ltd and its team of independent overseas safari consultants act only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. Explorer Kenya Tours and Travel Ltd may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.

The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules, park fee rule changes or any other valid reason.

While all precautions are taken to ensure the passenger’s safety and enjoyment on these tours, Explorer Kenya Tours and Travel Ltd and/or its agents and suppliers shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Explorer Kenya Tours and Travel Ltd.

Safari Transport

It should be noted that the types of vehicles used for safari transport on rough roads in East Africa are different from tour vehicles on the highways in developed countries and normally, they do not have

air-conditioning other than the standard ventilation fan.

The Safari 4 4 Land Cruisers and safari vans used throughout East Africa for overland road safaris on the main highways beyond the parks are of a standardized design with sliding passenger windows.

Open-sided safari viewing vehicles may be used inside the game reserves and conservancies by visitors on fly-in safari packages.

Law and jurisdiction

All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.